Shipping policy
 Nxtensions Shipping Policy
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Processing & Shipping Times
All orders require processing time before shipment. Processing time depends on the type of product ordered:
Ready-to-Ship Items
(In-stock wigs, hair products & tools)
→ Ships within 1–2 business days
Non-Custom Items
(Bundles, closures, frontals, Lace-Free Collection Wigs, clip-ins, ponytails)
→ Ships within 5–10 business days
Custom Orders
(Custom wigs, signature wigs, custom services)
→ Ships within 15–20 business days
Shipping time is separate from processing time and varies by carrier and destination.
Example:Â
- A Signature Wig still takes 15–20 business days to make.
- If someone pays for Express Shipping, it will ship after it’s finished, then arrive in 1–2 business days instead of 3–5 business days.
Express Shipping speeds up delivery after your order has been processed. It does not reduce the stated processing time.
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Domestic & International Shipping
We ship within the United States and internationally. Delivery times vary based on location, carrier delays, holidays, and peak seasons. International customers are responsible for any customs or import fees required by their country.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to update.
Route Shipping Protection
Route shipping protection is available at checkout and is strongly recommended. If Route protection is selected, lost, stolen, or damaged packages must be filed directly through Route for resolution. If Route is not selected, Nxtensions is not responsible for lost or stolen packages once the carrier has possession.
Responsibility After Shipment
Once your package is handed to the shipping carrier, Nxtensions is not responsible for delays, lost packages, or theft. Please contact the carrier directly with your tracking number for delivery issues.
